Onsite Benefits Representative

Location: Fort Lauderdale, Florida
Date Posted: 11-07-2017
This position is contingent upon contract Award 
 
Responsible for responding to customer inquiries, solving problems, and ensuring client satisfaction with products and service.
• Coordinates with Client Service Executive and Client Manager to ensure needs are met and potential problems are averted.
• Conducts on-site presentations for new hire, active open enrollment, benefits fair to existing and prospective customers to educate and inform of plan offerings.
• Handle, refer, or delegate complex questions, issues, and problems to appropriate resources.
• Refer client service issues, administrative functions, eligibility/claim issues, billing questions and installation matters to appropriate service organization representatives
• Partner with Client Manager and Client Service Executive to pro-actively educate and provide recommendations to customers regarding procedural, legislative and other changes affecting them.
• Maintain knowledge and expertise in all products, programs, services and enrollment activity. Effectively articulates and demonstrates capabilities and tools in the marketplace.
• Engage and share related health and wellness communications to customers.
• Execute on Wellness Strategy and collaborate in the development and delivery of promotion campaigns.
• Assist client in the coordination of wellness event that may include but are not limited to wellness events, guest speakers, screenings, etc.

Qualifications
Proficient knowledge (min 3-5 years) in health care / managed care business and knowledge of administrative operations
• Bachelor’s degree highly preferred
  Experience with billing and coding
• Successful track record and/or possesses clear aptitude as a leader
• Ability to manage through systems and influence direct and matrix partners to deliver
• Exceptional relationship-building skills
• Strong presentation skills
• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work
• Demonstrated ability to develop strong working relationships with matrix partners in the organization; ability to leverage matrix resources to drive deliverables
• Previous account management / onsite service rep experience highly preferred
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